Refund Policy

1 Refund Eligibility

A refund request may be considered eligible if the following conditions are met:

2 How to Request a Refund

To initiate a refund, follow these steps within 7 days of your purchase:

3 Review & Verification Process

Every refund request goes through a fair verification process to ensure legitimacy:

• We will cross-check the purchased product's feature list against your claim.
• Account activity will be reviewed for any signs of abuse, fraudulent transactions, or policy violations.
• If the refund reason is found to be valid and justifiable, it will be approved.
• If fraudulent activity is detected, the request will be rejected and the account may be permanently suspended.
• We reserve the right to request additional verification documents if required.

4 Refund Processing Timeline

Once a refund is approved, the amount will be credited as follows:

• Refunds are processed within 3 business days of approval.
• The refund will be credited to the original payment method within 3 to 7 working days.
• You will receive an email confirmation once the refund has been initiated from our end.

5 Non-Refundable Situations

Refunds will not be issued in the following circumstances:

• The refund request is made after the 7-day window from the date of purchase.
• The product was purchased during a sale, promotional offer, or with a discount coupon (unless the product is fundamentally broken).
• The customer has violated our Terms & Conditions.
• The product has been fully accessed, downloaded, or activated and is functioning correctly.
• The complaint is about features not listed in the product description at time of purchase.
• Refund request is part of a pattern of abuse (repeated refund requests across multiple orders).

6 Partial Refunds

In certain cases, a partial refund may be issued at our discretion, such as:

• Only a minor portion of the promised features is missing and the rest of the product functions correctly.
• The customer has partially used the product or service before raising the complaint.
• A mutually agreed resolution amount is accepted by both parties.

Partial refund amounts are determined case by case after internal review.

7 Dispute Resolution

If you are not satisfied with the outcome of your refund review, you may escalate the matter:

• Send a formal dispute email to contact@digitalinfosystem.in with subject line: "Refund Dispute – [Your Order ID]".
• We will respond to disputes within 7 working days.
• Unresolved disputes shall be subject to the jurisdiction of courts in Kota, Rajasthan, India, governed by Indian law.

8 Changes to This Policy

We reserve the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting on this page with an updated Effective Date.

We recommend reviewing this page periodically. Continued use of our services after changes constitutes acceptance of the revised policy.